Features
24/7 conversational AI receptionist (Sophia)
Inbound call handling: booking, rescheduling, cancellations
Outbound recall calls for overdue patients
Automated appointment confirmations and reminders
Smart waitlist management for cancellations
Patient caller ID and intelligent call routing
Real-time analytics dashboard (calls, conversion, team performance)
Insurance eligibility verification via AI
AI-driven payment collection over phone
Automated billing and payment collection
Multi-location support for DSOs
Integration with Dentrix, Eaglesoft, Open Dental
Purpose-built desk phones or keep existing phones
AI-powered call analysis and coaching insights
Automated outbound confirmation calls
Autonomous AI workers for end-to-end task execution
Voice AI for voice-based interactions
Hybrid agentic+deterministic workflow builder
Northstar metrics for agent performance evaluation
Adversarial agents for robustness testing
Audits for agent behavior compliance
Context curation from real-world work
Custom interfaces for human-agent collaboration
Multi-agent control tower for coordination
Agentic data for continuous learning
Integration with existing enterprise systems
Security and reliability controls
Developer tools for customization
Scale agents across regions and business units
Forward Deployed Engineers for deployment support
