Features
24/7 conversational AI receptionist (Sophia)
Inbound call handling: booking, rescheduling, cancellations
Outbound recall calls for overdue patients
Automated appointment confirmations and reminders
Smart waitlist management for cancellations
Patient caller ID and intelligent call routing
Real-time analytics dashboard (calls, conversion, team performance)
Insurance eligibility verification via AI
AI-driven payment collection over phone
Automated billing and payment collection
Multi-location support for DSOs
Integration with Dentrix, Eaglesoft, Open Dental
Purpose-built desk phones or keep existing phones
AI-powered call analysis and coaching insights
Automated outbound confirmation calls
AI Agents for automated workflow execution
Flow Builder low-code automation design tool
Sidekick natural language AI assistant
Flow AI in-platform automation assistant
Voice AI for patient communications
Automated copay estimation with RTE verification
Care gap outreach and self-scheduling
Automated referral management and leakage reduction
Automated appeal letter generation
Real-time eligibility verification
Patient intake and registration automation
Order transcription automation
Denial prevention workflows
Pre-procedure instructions via Voice AI Agent
