Features
AI-powered chat, email, and voice support
Automated refunds, address changes, swaps
Product recommendations from live catalog
Multi-step workflows with conditional branching
Instagram and Facebook comment/DM management
Sentiment analysis and conversation tagging
Real-time human agent handoff with context
Hallucination mitigation grounded in data
Jailbreak prevention and brand voice config
Knowledge base integration from public docs
Live tracking and proactive shipment updates
Customer data enrichment and CRM sync
Phone AI agent for voice calls (add-on)
A/B testing for prompts (Advanced tier)
Custom model fine-tuning (Enterprise tier)
Omnichannel inbox: WhatsApp, email, Booking.com, Airbnb, Instagram, Messenger, webchat
AI chatbot trained on your documents, 100+ languages, smart handoff to staff
PMS-triggered guest journey automation (pre-arrival, in-stay upsell, post-checkout review)
WhatsApp Business API campaigns with rich media, CTAs, and broadcast lists
Visual webchat widget with custom branding and AI-powered replies
Multi-property dashboard for hotel chains
Internal notes, team collaboration, shift handover
Mobile app for on-the-go management
QR code generator for WhatsApp opt-in
Dynamic list comparators for advanced guest segmentation
Automated booking confirmations and upsells
AI email co-pilot and review responder
Revenue uplift calculator: 3% booking lift, 12% upsell lift
GDPR compliant with EU hosting
