Features
AI-powered chat, email, and voice support
Automated refunds, address changes, swaps
Product recommendations from live catalog
Multi-step workflows with conditional branching
Instagram and Facebook comment/DM management
Sentiment analysis and conversation tagging
Real-time human agent handoff with context
Hallucination mitigation grounded in data
Jailbreak prevention and brand voice config
Knowledge base integration from public docs
Live tracking and proactive shipment updates
Customer data enrichment and CRM sync
Phone AI agent for voice calls (add-on)
A/B testing for prompts (Advanced tier)
Custom model fine-tuning (Enterprise tier)
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
