Features
AI-powered chat, email, and voice support
Automated refunds, address changes, swaps
Product recommendations from live catalog
Multi-step workflows with conditional branching
Instagram and Facebook comment/DM management
Sentiment analysis and conversation tagging
Real-time human agent handoff with context
Hallucination mitigation grounded in data
Jailbreak prevention and brand voice config
Knowledge base integration from public docs
Live tracking and proactive shipment updates
Customer data enrichment and CRM sync
Phone AI agent for voice calls (add-on)
A/B testing for prompts (Advanced tier)
Custom model fine-tuning (Enterprise tier)
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
