Features
Pre-built AI sales agent (Selma)
Pre-built AI policy query agent (Jamie)
Pre-built AI re-engagement agent (Rhea)
Pre-built AI claims agent (claims)
SAFER framework for compliance and auditability
Quote conversion optimization (20% reported increase)
Self-service policy queries (70% self-served)
Lost quote recovery (20% recovery)
Multi-channel support (web, chat)
Integration with insurance systems
Real-time customer interaction automation
Analytics and reporting on agent performance
Continuous optimization with real interaction data
Custom agent development for unique needs
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
