Features
Pre-built AI sales agent (Selma)
Pre-built AI policy query agent (Jamie)
Pre-built AI re-engagement agent (Rhea)
Pre-built AI claims agent (claims)
SAFER framework for compliance and auditability
Quote conversion optimization (20% reported increase)
Self-service policy queries (70% self-served)
Lost quote recovery (20% recovery)
Multi-channel support (web, chat)
Integration with insurance systems
Real-time customer interaction automation
Analytics and reporting on agent performance
Continuous optimization with real interaction data
Custom agent development for unique needs
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
