Features
Pre-built AI sales agent (Selma)
Pre-built AI policy query agent (Jamie)
Pre-built AI re-engagement agent (Rhea)
Pre-built AI claims agent (claims)
SAFER framework for compliance and auditability
Quote conversion optimization (20% reported increase)
Self-service policy queries (70% self-served)
Lost quote recovery (20% recovery)
Multi-channel support (web, chat)
Integration with insurance systems
Real-time customer interaction automation
Analytics and reporting on agent performance
Continuous optimization with real interaction data
Custom agent development for unique needs
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
