Features
AI-powered lead intake triage
Conflict of interest checking
Lead qualification scoring
Automated retainer e-signature
Calendar scheduling integration
Multi-language support (beta) — 20+ languages
Performance assessment dashboard
Real-time lead notifications
Customizable intake questions
24/7 virtual intake assistant
CRM integration (Clio, Filevine, Law Ruler)
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
