Features
No-code AI agent builder with plain-language configuration
Import knowledge from 25+ data sources (help center, website, files, Google Docs, YouTube)
Pre-built roles and custom instructions for agent behavior
Multilingual support for 95+ languages
Action execution via internal APIs or MCP servers
Human handoff with full conversation context
AI troubleshooting and guided issue resolution
Customizable appearance and widget embedding
Analytics and performance monitoring with daily reports
Seamless integration with Intercom, Zendesk, Freshdesk, Discord, Slack
Webhook and API availability for custom integrations
Auto-sync data sources (limited on Startup plan)
On-premise deployment option
Enterprise-grade data encryption (AES-256, TLS 1.3)
Dedicated AI infrastructure via Azure OpenAI and AWS Bedrock
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
