Features
No-code AI agent builder with plain-language configuration
Import knowledge from 25+ data sources (help center, website, files, Google Docs, YouTube)
Pre-built roles and custom instructions for agent behavior
Multilingual support for 95+ languages
Action execution via internal APIs or MCP servers
Human handoff with full conversation context
AI troubleshooting and guided issue resolution
Customizable appearance and widget embedding
Analytics and performance monitoring with daily reports
Seamless integration with Intercom, Zendesk, Freshdesk, Discord, Slack
Webhook and API availability for custom integrations
Auto-sync data sources (limited on Startup plan)
On-premise deployment option
Enterprise-grade data encryption (AES-256, TLS 1.3)
Dedicated AI infrastructure via Azure OpenAI and AWS Bedrock
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
