Features
Natural language product search
Personalized product recommendations
Product comparisons with add-to-cart
Custom quote request handling
Order tracking and status updates
Self-service returns and exchanges
Damage/wrong item handling
Cancellation and order modification
Smart escalation to human agents
A/B testing for AI responses
Performance analytics dashboard
Error detection and search insights
Multichannel deployment (live chat, email, WhatsApp, Instagram, search)
Deep AI training on store catalog and policies
Continuous optimization with weekly reviews
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
