Features
Natural language product search
Personalized product recommendations
Product comparisons with add-to-cart
Custom quote request handling
Order tracking and status updates
Self-service returns and exchanges
Damage/wrong item handling
Cancellation and order modification
Smart escalation to human agents
A/B testing for AI responses
Performance analytics dashboard
Error detection and search insights
Multichannel deployment (live chat, email, WhatsApp, Instagram, search)
Deep AI training on store catalog and policies
Continuous optimization with weekly reviews
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
