Features
Natural language product search
Personalized product recommendations
Product comparisons with add-to-cart
Custom quote request handling
Order tracking and status updates
Self-service returns and exchanges
Damage/wrong item handling
Cancellation and order modification
Smart escalation to human agents
A/B testing for AI responses
Performance analytics dashboard
Error detection and search insights
Multichannel deployment (live chat, email, WhatsApp, Instagram, search)
Deep AI training on store catalog and policies
Continuous optimization with weekly reviews
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
