Features
Automated ticket resolution using live order, inventory, and customer data
Multichannel support: email, Facebook, Instagram, WhatsApp, Messenger, Live Chat
Integration with Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, OpenCart, Shopware, VTEX
Integration with MetaKocka ERP/WMS
Integration with AfterShip shipping and returns
Real-time reasoning across orders, shipments, returns, stock, and policies
Automatic escalation to human agents for complex cases
Under-2-second average response time
Seamless set-up with live system connections (no need to rebuild data)
Machine learning models fine-tuned for eCommerce support scenarios
Brand-customizable auto-responses
Analytics and reporting on automation rates and ticket trends
Handles multiple languages via connected data
Compliance with data security standards for mid-market teams
Panda IQ reasoning engine for accurate resolution
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
