Features
Automated ticket resolution using live order, inventory, and customer data
Multichannel support: email, Facebook, Instagram, WhatsApp, Messenger, Live Chat
Integration with Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, OpenCart, Shopware, VTEX
Integration with MetaKocka ERP/WMS
Integration with AfterShip shipping and returns
Real-time reasoning across orders, shipments, returns, stock, and policies
Automatic escalation to human agents for complex cases
Under-2-second average response time
Seamless set-up with live system connections (no need to rebuild data)
Machine learning models fine-tuned for eCommerce support scenarios
Brand-customizable auto-responses
Analytics and reporting on automation rates and ticket trends
Handles multiple languages via connected data
Compliance with data security standards for mid-market teams
Panda IQ reasoning engine for accurate resolution
AI-powered candidate sourcing from global talent pool
Automated technical assessments with live coding
Structured feedback reports for each candidate
Skills-based matching vs. resume keyword matching
Compliance-ready hiring for global teams
ATS integration with Greenhouse and Lever
Custom assessment criteria per role
Real-time candidate communication and scheduling
Bias reduction via blind evaluations
Dashboard for pipeline tracking and metrics
Post-assessment rank lists for decision-making
Asynchronous interviewing for remote candidates
Mercor Enterprise AI for enterprise AI solutions
Scalable infrastructure handling 10x volume growth
