Features
Automated ticket resolution using live order, inventory, and customer data
Multichannel support: email, Facebook, Instagram, WhatsApp, Messenger, Live Chat
Integration with Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, OpenCart, Shopware, VTEX
Integration with MetaKocka ERP/WMS
Integration with AfterShip shipping and returns
Real-time reasoning across orders, shipments, returns, stock, and policies
Automatic escalation to human agents for complex cases
Under-2-second average response time
Seamless set-up with live system connections (no need to rebuild data)
Machine learning models fine-tuned for eCommerce support scenarios
Brand-customizable auto-responses
Analytics and reporting on automation rates and ticket trends
Handles multiple languages via connected data
Compliance with data security standards for mid-market teams
Panda IQ reasoning engine for accurate resolution
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
