Features
AI-powered lead qualification
30-minute no-code agent setup
Custom knowledge base training (docs, FAQs, URLs)
Real-time lead scoring and routing
Human handoff via Slack, email, or webhook
CRM sync (HubSpot, Salesforce, Zendesk Sell)
Conversation analytics & reporting dashboard
Agent personality & reply guardrails
Embeddable chat widget with custom branding
Conversation tagging and notes
A/B testing for agent responses
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
