Back to Tools
Plain vs Chili Piper
Side-by-side comparison of features, pricing, and ratings
Pricing
Contact Sales
Contact Sales
Plans
$35/month (1 seat) + $35/additional seat
$299/month (3 seats) + $99/additional seat
Custom pricing
$1,250/month (up to 15 seats, $45/seat/mo thereafter)
$3,500/month (up to 30 seats, $50/seat/mo thereafter)
Coming soon (contact for details)
$12/user/month (minimum 200 seats)
Popularity
6.8k views
7.5k views
Skill Level
Advanced
Intermediate
API Available
Platforms
WebAPIPlugin
WebAPIPlugin
Categories
💬 Customer Support🤖 Automation & Agents
📈 Marketing & SEO💬 Customer Support🤖 Automation & Agents
Features
Consolidate Slack, MS Teams, Discord, email, chat, and portal
AI assistant Sidekick drafts replies and search knowledge
Built-in AI agent Ari for triage and investigation
Run multiple custom AI agents alongside humans
Auto-route conversations based on context, tone, or rules
Auto-assign labels, detect urgency, update thread summaries
Integrate external systems via workflows (e.g., Linear, PagerDuty)
Automated daily digests of support trends and actions
Real-time thread summaries with context and changes
API-first architecture for custom extensions and embedding
In-app chat widget and headless portal
Help center with knowledge base and Ask AI for self-service
Define SLAs, business hours, and customer tiers
Automatic data enrichment from CRM and other tools
AI-powered website visitor identification
Real-time intent scoring using behavioral signals
Chat AI 24/7 qualification and booking
Form Concierge: turn any form into a meeting booking
One-click scheduling with automatic rearranging
Automated lead routing from forms, webinars, events
Instant handoffs: SDR books on behalf of AE in 30 seconds
AI Agents for routing rules in plain English
Spam Checker to prevent fake meetings
Meeting Prep with instant context before calls
Re-Engagement: recover no-shows and abandons automatically
Email Composer: auto-send follow-ups if prospects don’t book
Calendly-style scheduling (ChiliCal)
MCP & Programmatic Scheduling for AI tool teams
Enterprise-grade account routing with built-in fairness rules
Integrations
Slack
Microsoft Teams
Discord
Email
Linear
PagerDuty
CRM (unspecified)
Issue trackers (e.g., Jira, GitHub)
Web API for custom integrations
Salesforce
Clearbit