Features
AI guest messaging with autopilot and memory
AI Workflows for custom automation sequences
AI Phone with voice call handling, transcription, summary
AI task generation from guest messages and reviews
AI-generated guest reviews and review analysis
AI upsells (gap nights, early check-in, late check-out)
Automated cleaning scheduling with geofencing, checklists, photo proof
Cleanings & tasks autopay with Stripe
Instant AI guidebooks per property
Guest CRM with unified profiles, spending insights
Team chat with presence, typing indicators, read receipts
Direct booking website with Stripe payments
Smart device integration (200+ brands) — $5/device add-on
Multi-calendar view (mobile and desktop)
Scheduled messages on booking, check-in, check-out triggers
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
