Features
AI guest messaging with autopilot and memory
AI Workflows for custom automation sequences
AI Phone with voice call handling, transcription, summary
AI task generation from guest messages and reviews
AI-generated guest reviews and review analysis
AI upsells (gap nights, early check-in, late check-out)
Automated cleaning scheduling with geofencing, checklists, photo proof
Cleanings & tasks autopay with Stripe
Instant AI guidebooks per property
Guest CRM with unified profiles, spending insights
Team chat with presence, typing indicators, read receipts
Direct booking website with Stripe payments
Smart device integration (200+ brands) — $5/device add-on
Multi-calendar view (mobile and desktop)
Scheduled messages on booking, check-in, check-out triggers
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
