Features
AI agent grounded in product manuals with page citations
Pre-generated visual answers for troubleshooting, sizing, and guides
Multilingual support for field techs and customers
Product discovery and configuration tools
Sizing calculators and thermal sizers
Pre-sales quoting automation
Onboarding and knowledge retention for new hires
Field support for install, service, and repair
Dealer tablet with mobile-first view and offline support
Photo upload and voice input on dealer tablet
MCP connector for ChatGPT, Claude, Copilot, Gemini
Slack and Teams integration for internal teams
SOC 2 Type II certified security
Tenant isolation and encrypted document upload
Role-based access control with SSO
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions