Re:amaze vs Yuma AI

Side-by-side comparison of features, pricing, and ratings

Re:amaze

AI-powered customer service platform for eCommerce and online businesses

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Yuma AI

Ecommerce AI agents that autonomously resolve up to 89% of support, sales, and social conversations.

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Pricing

Freemium

Paid

Plans

$59/mo flat

$29/staff/mo

$49/staff/mo

$69/staff/mo

Custom

$350/mo

$750/mo

Popularity

5.1k views

5.9k views

Skill Level

Beginner-friendly

Intermediate

API Available

Platforms

WebMobileAPI

WebAPI

Categories

💬 Customer Support

Features

Unified shared inbox for email, chat, social, SMS, VoIP

Live chat with automated messaging and chatbots

AI Agent (Beta) for 24/7 automated support

AI-assisted reply drafting and conversation summarization

Push notification campaigns for re-engagement

Customizable FAQ center with AI article generation

Status page for incident communication

Real-time customer activity monitoring (Live Dashboard)

Customer profile data and third-party data integration via SDK

Cues: proactive engagement with automated triggers

Workflow automation with custom triggers and macros

Quick Answers (response templates and searchable FAQs)

Satisfaction surveys (automated quantitative/qualitative)

Multibrand support for managing multiple brands

Mobile apps (iOS/Android) with push notifications

Autonomous resolution of WISMO, returns, cancellations, address edits

Sales AI product page Q&A widget boosting revenue up to 18%

Social AI for Facebook and Instagram DM automation

75+ pre-built automations for ecommerce workflows

Real-time carrier data for order tracking updates

Brand voice consistency across all channels

Ask Yuma self-improvement tool (launched April 2026)

15-20 safety checks on every AI reply before sending

Confidence threshold setting for human handoff

Free CX audit analyzing ticket history for automation gaps

Action-based resolution: process refunds, update addresses

Claude MCP integration for managing automations via Claude (April 2026)

First response time reduction from 24 hours to 12 minutes

Up to 89% automation rate and 63% cost savings

30-day free trial with dedicated account team setup

Integrations

Slack

Shopify

Salesforce

BigCommerce

WooCommerce

Stripe

Zapier

Mailchimp

HubSpot

Intercom

Segment

Google Analytics

Gorgias

Zendesk

Kustomer

Klaviyo

Bigblue

Loop Returns

Recharge

Seal Subscriptions

Skio

ShipStation

ShipBob

Salesforce Service Cloud

Re:amaze

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