Features
AI support agent with citations
AI Copilot (drafts replies, summarizes threads)
Custom actions (AI calls your API)
Unified inbox with ticketing and assignment
Branded help center with collections and search
Block-based changelog announcements
Announcement email notifications
Custom domains (help center and announcements)
Period-over-period analytics
Data export and import (zip, markdown)
JWT widget authentication
Page targeting and appearance controls
Email support with threading
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
