Features
AI support agent with citations
AI Copilot (drafts replies, summarizes threads)
Custom actions (AI calls your API)
Unified inbox with ticketing and assignment
Branded help center with collections and search
Block-based changelog announcements
Announcement email notifications
Custom domains (help center and announcements)
Period-over-period analytics
Data export and import (zip, markdown)
JWT widget authentication
Page targeting and appearance controls
Email support with threading
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
