Features
Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram, Viber, Line, WeChat
AI Agents with multi-language auto-detection and response in 15+ languages
WhatsApp Business Calling API for voice calls with recording
Multi-step chatbot builder for lead qualification and promotions
CSAT and NPS survey collection in chat
Appointment booking directly in conversation thread
Lead routing and assignment rules by channel, team, or agent
Shared team views and conversation tagging
Advanced analytics and custom report builder
Mobile app for iOS and Android
Developer API for custom workflows
Zapier integration for 2000+ apps
HubSpot, Salesforce, Shopify, WooCommerce native integrations
Web Chat widget for website
24/5 live support and 24/7 AI support
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
