Features
Unified inbox for WhatsApp, Instagram, Facebook, TikTok, Telegram, Viber, Line, WeChat
AI Agents with multi-language auto-detection and response in 15+ languages
WhatsApp Business Calling API for voice calls with recording
Multi-step chatbot builder for lead qualification and promotions
CSAT and NPS survey collection in chat
Appointment booking directly in conversation thread
Lead routing and assignment rules by channel, team, or agent
Shared team views and conversation tagging
Advanced analytics and custom report builder
Mobile app for iOS and Android
Developer API for custom workflows
Zapier integration for 2000+ apps
HubSpot, Salesforce, Shopify, WooCommerce native integrations
Web Chat widget for website
24/5 live support and 24/7 AI support
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
