Features
AI voice intake (Maya) for after-hours calls and overflow
Guided self-enrollment (Aria) with chatbot and automated follow-ups
AI call scoring for compliance and coaching
Outreach campaigns (Penny) for NSF recovery and settlement authorization
Inbound support AI for client questions and status updates
Common inbox unifying client conversations across channels
Bulk settlement automation (Scout) from scrub to settlement
Real-time funds tracking for settlement readiness
POA automation without manual faxing
AI data assistant (Sage) answering CRM questions in plain English
Churn detection (Pulse) with recommended next actions
Live ops dashboards for sales, servicing, and negotiation KPIs
Autonomous AI workers for end-to-end task execution
Voice AI for voice-based interactions
Hybrid agentic+deterministic workflow builder
Northstar metrics for agent performance evaluation
Adversarial agents for robustness testing
Audits for agent behavior compliance
Context curation from real-world work
Custom interfaces for human-agent collaboration
Multi-agent control tower for coordination
Agentic data for continuous learning
Integration with existing enterprise systems
Security and reliability controls
Developer tools for customization
Scale agents across regions and business units
Forward Deployed Engineers for deployment support
