Features
Monitor 40+ call metrics (latency, sentiment, repetition, instruction-following)
Multi-speaker analysis with automatic speaker identification (up to 15 speakers)
Run evaluators for compliance, instructions, and tool calls on-demand or automatically
Graph-based conversation flow testing with branches and edge cases
Configurable test personas (gender, accent, background noise, emotion, intent clarity)
End-to-end testing over phone and WebSocket (inbound and outbound)
Auto-generate test cases from failed production calls
Custom dashboards, scheduled reports, and threshold-based alerts
Webhook integration for real-time alerting (Slack, etc.)
HIPAA compliant, SOC 2 Type II certified
One-click native integrations (VAPI, Retell, LiveKit Cloud, Pipecat Cloud)
Data Agent for data analysis with Python/SQL execution
Plugins Agent integrating 200+ third-party plugins
Web Agent for autonomous web browsing via Chrome extension
Auto plugin selection by the agent
Combined plugin usage for multi-step tasks
Chat-based web UI optimized for swift responses
Open-source full-stack code (backend + frontend)
Local deployment via Docker
Free online demo on OpenAgents website
Data visualization using Python libraries
Integration with 200+ plugins including Klarna, XWeather, Wolfram Alpha
Lemur foundation models for language agents (open-source)
Real-world evaluation and research support
Troubleshooting support via Discord
COLM 2024 publication with paper available
