Features
Action-oriented execution (close tickets, update orders, generate returns)
Persistent memory across sessions and channels
Multimodal understanding (text, images, voice notes)
Cross-channel continuity (web, Slack, WhatsApp, Instagram, Teams)
Enterprise guardrails (brand safety, hallucination prevention, SOC 2)
Intelligent upselling and revenue generation
MCP integration for secure bi-directional data access
Write-once, deploy-everywhere integration
48-hour deployment with zero technical debt
Universal Adapters for e-commerce, helpdesk, marketing, logistics
Predictive upselling based on conversational context
Generative UI for dynamic in-chat interactions
Multilingual support with automatic language detection
Custom LLM fine-tuning (Enterprise plan)
Real-time guardrail checks on every response
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
