Features
Action-oriented execution (close tickets, update orders, generate returns)
Persistent memory across sessions and channels
Multimodal understanding (text, images, voice notes)
Cross-channel continuity (web, Slack, WhatsApp, Instagram, Teams)
Enterprise guardrails (brand safety, hallucination prevention, SOC 2)
Intelligent upselling and revenue generation
MCP integration for secure bi-directional data access
Write-once, deploy-everywhere integration
48-hour deployment with zero technical debt
Universal Adapters for e-commerce, helpdesk, marketing, logistics
Predictive upselling based on conversational context
Generative UI for dynamic in-chat interactions
Multilingual support with automatic language detection
Custom LLM fine-tuning (Enterprise plan)
Real-time guardrail checks on every response
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
