Features
Action-oriented execution (close tickets, update orders, generate returns)
Persistent memory across sessions and channels
Multimodal understanding (text, images, voice notes)
Cross-channel continuity (web, Slack, WhatsApp, Instagram, Teams)
Enterprise guardrails (brand safety, hallucination prevention, SOC 2)
Intelligent upselling and revenue generation
MCP integration for secure bi-directional data access
Write-once, deploy-everywhere integration
48-hour deployment with zero technical debt
Universal Adapters for e-commerce, helpdesk, marketing, logistics
Predictive upselling based on conversational context
Generative UI for dynamic in-chat interactions
Multilingual support with automatic language detection
Custom LLM fine-tuning (Enterprise plan)
Real-time guardrail checks on every response
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
