Features
Autonomous customer conversation handling on WhatsApp
End-to-end order management from inquiry to fulfillment
Automated payment processing without human escalation
Self-improving workflows based on performance data
Dual-agent architecture for improved conversion
Skill-based agent architecture (in development)
Leads outreach and response rate tracking
Business data integration for personalized replies
No human-in-the-loop operation
Targeted at underserved tradespeople with limited tech skills
Instagram DM order handling
Proactive lead contact and follow-up
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
