Features
Autonomous customer conversation handling on WhatsApp
End-to-end order management from inquiry to fulfillment
Automated payment processing without human escalation
Self-improving workflows based on performance data
Dual-agent architecture for improved conversion
Skill-based agent architecture (in development)
Leads outreach and response rate tracking
Business data integration for personalized replies
No human-in-the-loop operation
Targeted at underserved tradespeople with limited tech skills
Instagram DM order handling
Proactive lead contact and follow-up
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
