Features
Omnichannel collections with FDCPA, TCPA, CFPB, CAN-SPAM compliance
Automated payment negotiation with configurable settlement tiers
Right-party contact detection optimized for mobile numbers
Borrower-level memory across SMS, voice, and email sessions
Automated audit with Reg F mini-Miranda detection and violation trending
Exam-ready regulatory reporting with on-demand export
Total-loss insurance claim automation (GAP filing, appraisal deadlines)
Chargeback and dispute resolution for Visa/Mastercard workflows
Chargeoff workflow agent (Melanie)
API v2 with webhook support for unified agent interactions
Immutable audit log export to customer-owned S3
SAML 2.0 SSO and role-based access controls
Integration with FIS, Fiserv, and Jack Henry core systems
Cross-channel context handoff to human agents
Duplicate outreach suppression across channels
AI-powered candidate sourcing from global talent pool
Automated technical assessments with live coding
Structured feedback reports for each candidate
Skills-based matching vs. resume keyword matching
Compliance-ready hiring for global teams
ATS integration with Greenhouse and Lever
Custom assessment criteria per role
Real-time candidate communication and scheduling
Bias reduction via blind evaluations
Dashboard for pipeline tracking and metrics
Post-assessment rank lists for decision-making
Asynchronous interviewing for remote candidates
Mercor Enterprise AI for enterprise AI solutions
Scalable infrastructure handling 10x volume growth
