Features
Omnichannel collections with FDCPA, TCPA, CFPB, CAN-SPAM compliance
Automated payment negotiation with configurable settlement tiers
Right-party contact detection optimized for mobile numbers
Borrower-level memory across SMS, voice, and email sessions
Automated audit with Reg F mini-Miranda detection and violation trending
Exam-ready regulatory reporting with on-demand export
Total-loss insurance claim automation (GAP filing, appraisal deadlines)
Chargeback and dispute resolution for Visa/Mastercard workflows
Chargeoff workflow agent (Melanie)
API v2 with webhook support for unified agent interactions
Immutable audit log export to customer-owned S3
SAML 2.0 SSO and role-based access controls
Integration with FIS, Fiserv, and Jack Henry core systems
Cross-channel context handoff to human agents
Duplicate outreach suppression across channels
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool