Features
450+ MCP tools for ServiceNow operations (incidents, CMDB, scripts, etc.)
26 AI capabilities (scan, review, build, operate, document) via MCP or CLI
Multi-transport MCP server (stdio, SSE, HTTP)
Dynamic schema discovery for tool definitions
BYOK (Bring Your Own Key) support for Anthropic, OpenAI, Ollama
Built-in safety: dry-run mode, audit log, guardrails
Web dashboard and desktop app (macOS, Windows, Linux)
Slash commands and @mention resources in AI chat
Multi-instance support (unlimited instances)
14 role-based persona packages for context filtering
Fluent query builder (GlideQuery-style chained queries)
Batch request capability (up to 50 operations per call)
Execute script tool for running GlideRecord and server-side scripts
Enterprise features: SSO/OIDC, audit logging, on-premises hosting
VS Code extension for script management and live instance inspection
Visual workflow builder (drag-and-drop)
AI-powered document understanding (LLM-based)
Human-in-the-loop approval steps
Pre-built connectors for SAP, Salesforce, Oracle
Audit trail and compliance logging
Role-based access control and governance
Automated data extraction from PDFs and images
Multi-step orchestration across systems
Real-time dashboard and monitoring
Version control for workflows
Open-source framework (Community edition)
Custom Python actions for integrations
Runbook editor (local development)
On-prem deployment option (Community edition)
