Features
10-second first response to leads
WhatsApp Business integration (5-click setup)
SMS text message follow-up
Website chat widget for lead capture
Conversational booking inside chat
Automatic meeting reminders to reduce no-shows
Calendar integration (Google, Calendly)
Lead qualification and human-like conversation
Follow-up sequence automation
Customizable AI personality (tone, language, 113+ languages)
Outbound lead follow-up from form submissions
Inbound website lead response
Unlimited agents and messages on paid plans
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
