Features
AI voice agents for inbound and outbound calls
AI email agents that read entire threads and take action
AI chat agents for website and SMS
First Notice of Loss (FNOL) automation
Policy servicing including address changes, billing, endorsements
Quote intake and renewals automation
Custom workflow builder (Build Your Own)
Real-time integration with policy admin, AMS, CRM, claims systems
Built-in quality assurance and escalation rules
Audit trails for compliance
Proactive messaging for renewals and reminders
Sentiment scoring and agent gap resolution analytics
Live escalation to human agents with full context
Pre-built insurance templated workflows
SOC 2 Type II certified and GDPR compliant
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
