Features
AI voice agents for inbound and outbound calls
AI email agents that read entire threads and take action
AI chat agents for website and SMS
First Notice of Loss (FNOL) automation
Policy servicing including address changes, billing, endorsements
Quote intake and renewals automation
Custom workflow builder (Build Your Own)
Real-time integration with policy admin, AMS, CRM, claims systems
Built-in quality assurance and escalation rules
Audit trails for compliance
Proactive messaging for renewals and reminders
Sentiment scoring and agent gap resolution analytics
Live escalation to human agents with full context
Pre-built insurance templated workflows
SOC 2 Type II certified and GDPR compliant
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
