Features
Missed-call text-back response
Quote follow-up automation
QuickBooks cleaning and reconciliation
Invoice chasing with polite reminders
Plain-English financial read
Customer questions answered in your voice
Refund and returns triage with flagged items
Dashboard and permit packet assembly
Done-for-you website build for local service businesses
Audit log with replay of every call, message, and decision
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
