Features
Journey AI Agent for structured reasoning
Automated journey building from transcripts/notes
Insight mining, scoring, and summarization
Opportunity detection and prioritization
Executive insight generation and reporting
KPI alignment and progress tracking
Data hub for KPIs, VoC, and interaction data
Custom journey frameworks and templates
Saved views and Pulse monitoring
Role-based access controls and SSO
Metrics with dimensions and metric cards
SFTP data delivery for automated ingestion
Link insights directly to solutions
Insert building blocks in-editor without switching context
Omnichannel feedback capture (digital, contact center, in-person)
Smart Response: AI-generated personalized replies
Themes with GenAI: automatic text analysis
Root Cause Assist: surfacing drivers without analysts
Intelligent Summaries of unstructured feedback
Conversational intelligence for contact center
Agent coaching and quality management
Experience orchestration for personalized journeys
Personalized messaging with two-way AI messaging
Employee listening and activation programs
Market research (agile and video research)
Role-based reporting with customizable dashboards
Self-service administration for global programs
Enterprise-grade security and compliance
