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Tidio Lyro vs Customerly
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Paid
Plans
$0/mo
$24.17/mo
$49.17/mo
$749/mo
Contact sales
$19/seat/mo
$69/seat/mo
$99/seat/mo
Popularity
5.3k views
5.1k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebPlugin
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI-powered automated replies with 67% resolution rate
50% resolution rate guarantee or money back
Knowledge-base-driven responses (no hallucination)
Flexible handoff and escalation rules
Real-time conversation monitoring and intervention
Learning from every interaction to improve performance
Pay-per-conversation model at $0.50 per conversation
No migration required – works with existing stack
Secure design with trustworthy AI models
Smart Actions for order updates and lead qualification
Product recommendations from store data
Onboarding without technical knowledge
Review and add missing knowledge to refine responses
Connects with 20+ platforms including Zendesk, Intercom, Salesforce
Direct integration with billing, product, and customer systems
Built-in decisioning for autonomous actions
Intent-based resolution beyond FAQ matching
Multi-step workflow automation from request to resolution
Cross-channel orchestration: live chat, email, WhatsApp, Messenger, mobile apps
Self-aware escalation to human agents when needed
Churn recovery and refund processing on its own
Conversation analysis showing triggered flows and knowledge base articles
Multilingual AI Help Center
Unified messaging, live chat, NPS, help center in one platform
Automated lead qualification for sales
Average first reply time of 26 seconds across all channels
Spike handling: major spikes in tickets barely affect human team
Chatflow API access
AI Companion add-on for agent productivity
Integrations
Zendesk
Intercom
Salesforce
Slack
Shopify
WooCommerce
Magento
BigCommerce
Pipedrive
HubSpot
Mailchimp
Google Analytics
WhatsApp
Facebook Messenger
Mobile apps