Features
Visual conversation flow builder (node-based, no code)
Multi-channel AI agents (web chat, WhatsApp, Instagram, Facebook, Telegram, SMS)
Voice AI agents with natural voice (~700ms latency)
Knowledge base from website scraping, document upload, or manual input
Live human handoff for conversations needing escalation
Appointment scheduling (Google Calendar, Calendly)
CRM integration (HubSpot, Salesforce, etc.)
E-commerce integration (Shopify)
Analytics dashboard (response time, satisfaction, conversation logs)
White-label branding and custom domains
API and webhook access for custom integrations
Outbound AI calls and call routing
Call recording, transcription, summarization
Custom model selection (GPT-5, Gemini 3, Claude Opus, etc.)
SIP trunking for bring-your-own carrier
Drag-and-drop low-code app builder
Pro-code with ABAP Cloud and CAP (Java/JavaScript)
Joule AI assistant for natural language app creation
AI workflow automation with reasoning and deterministic logic
Robotic process automation with UiPath add-on
AI document processing with template-based extraction
Digital workspace creation for business sites and portals
500+ prebuilt business process and app templates
Clean-core compliant extensions for S/4HANA Cloud
Integration with Visual Studio Code and MCP servers
Governance, roles, and upgrade-safe extension management
Joule Studio for building AI agents grounded in business context
Custom code migration acceleration from ABAP to S/4HANA Cloud
Generative AI-based code development for Java/JavaScript on CAP
ABAP AI capabilities for cloud-ready business applications
