Features
Visual conversation flow builder (node-based, no code)
Multi-channel AI agents (web chat, WhatsApp, Instagram, Facebook, Telegram, SMS)
Voice AI agents with natural voice (~700ms latency)
Knowledge base from website scraping, document upload, or manual input
Live human handoff for conversations needing escalation
Appointment scheduling (Google Calendar, Calendly)
CRM integration (HubSpot, Salesforce, etc.)
E-commerce integration (Shopify)
Analytics dashboard (response time, satisfaction, conversation logs)
White-label branding and custom domains
API and webhook access for custom integrations
Outbound AI calls and call routing
Call recording, transcription, summarization
Custom model selection (GPT-5, Gemini 3, Claude Opus, etc.)
SIP trunking for bring-your-own carrier
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
