Features
AI-powered call handling for scheduling, inquiries, triage
Omnichannel support (phone and text)
Multilingual patient support
Self-learning AI from historical conversations
Integrates with EHR, PMS, telephony systems
Real-time analytics and insights dashboard
HIPAA-compliant data protection
24/7 concierge patient support
Specialty-trained AI for ophthalmology/optometry
Automated appointment booking
50% inbound call auto-resolution
7x faster average handle time
Real-time behavior suggestions for agents
Omnichannel interaction analysis (voice, digital)
Automated complaint management
Sales effectiveness coaching in real time
Customer sentiment measurement
Copilot for agents, supervisors, and leaders (Core+)
AI agents for self-service and proactive engagement (Complete+)
Automated summary of interactions
Gamification and employee knowledge portal
Bring your own transcription (Ultimate)
Quality management and performance management
Service Automation (Complete+)
Prebuilt CRM integrations (Ultimate)
Integrations
NICE Customer Engagement Analytics
NICE Interaction Analytics
NICE Performance Management
NICE Workforce Management
Prebuilt CRM integrations
Bring your own knowledge base
