Features
AI-powered call handling for scheduling, inquiries, triage
Omnichannel support (phone and text)
Multilingual patient support
Self-learning AI from historical conversations
Integrates with EHR, PMS, telephony systems
Real-time analytics and insights dashboard
HIPAA-compliant data protection
24/7 concierge patient support
Specialty-trained AI for ophthalmology/optometry
Automated appointment booking
50% inbound call auto-resolution
7x faster average handle time
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
