Features
Smart product recommendations via natural language
Proactive chat initiation based on browsing behavior
Abandoned cart recovery via automated messages
24/7 sales and support across website, WhatsApp, Messenger, Instagram
Post-purchase order tracking, returns, and updates
Real-time order status notifications
Self-learning from interactions with optional human reinforcement
Escalation to human team for complex issues
Hot lead email alerts to store owner
54 fluent languages with slang and cultural nuance
Four AI engines (GPT-4, Claude, Gemini, Mistral) auto-selected per task
Real-time WooCommerce catalog sync (products, prices, inventory)
Automated weekly analytics reports
Self-service order modifications via chat
GDPR compliant and SSL encrypted
Autonomous resolution of WISMO, returns, cancellations, address edits
Sales AI product page Q&A widget (up to +18% revenue per visitor)
Social AI for Facebook and Instagram DM automation (up to 60%)
75+ pre-built automations for ecommerce workflows
Real-time carrier data for order tracking updates
Brand voice consistency across all channels
Ask Yuma: conversational AI for support operation management (June 2026)
15-20 safety checks on every AI reply before sending
Confidence threshold setting for human handoff
Action-based resolution: process refunds, update addresses
Claude MCP integration for managing automations via Claude (April 2026)
First response time reduction from 24 hours to 12 minutes
Up to 89% automation rate and 63% cost savings
30-day free trial with dedicated account team setup
Gladly integration (June 2026)
