Features
24/7 inbound call answering and routing
AI chat and email handling
Lead qualification and appointment booking
Multi-channel support (voice, chat, email)
Integration with CRM, help desk, and calendar (e.g. Salesforce, HubSpot, Zendesk, Intercom)
Missed-call recovery and callback automation
Analytics dashboard (basic and advanced tiers)
White-label widget (Scale plan)
Customizable AI agents for dental, mortgage, auto, SDR
Natural conversational voice with on-brand tone
Shared memory across channels
REST API for custom integrations
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
