Features
Natural Language Instructions for defining workflows without coding
Multi-Agent Orchestration with AI supervisor and domain specialists
Hybrid Intelligence & Approvals for human-in-the-loop control
Automated Evaluations, Simulation, and Policy validation
End-to-end resolution across support, sales, and commerce workflows
Unified data access from docs, help center, ERP, and order data
200+ deep out-of-the-box integrations plus MCP-native (6,000+ connectors)
Omnichannel support: chat, email, WhatsApp, social, voice, ChatGPT, Claude
Insights Hub with outcome metrics, intent insights, quality monitoring, and CSAT
Multilingual detection, translation, and response
Seamless AI-human handoffs with escalation policies
Audit logs, access controls, and policy-based permissions
Regional data storage and minimized data usage
Success-based pricing starting from $1 per resolution
Unified Search across knowledge base and product data
Customer Intelligence for querying customer-specific info
AI Workflows to automate common resolution tasks
Slack bot for coworker assistance with human approvals
Smart assist for support platforms
Knowledge base gap detection and auto-update with PR generation
Multi-agent orchestration with coordinator agents
No-code visual agent builder
TypeScript SDK for custom agents
Human approvals for agent suggestions
Webhook and schedule-driven agent workflows
MCP-based agent actions (create tickets, update CRMs)
Governance and reporting tools
Pull request creation for documentation updates
